At Hair Craze Boutique, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Timeframe
You have 14 days from the date of purchase to initiate a return. After 14 days, unfortunately, we cannot offer a refund or exchange.
2. Condition of Returned Products
To be eligible for a return, items must be unopened and in their original packaging. The item must be in the same condition as when you received it.
3. Non-Returnable Items
Please note that clearance items are non-returnable and cannot be refunded or exchanged.
4. Reasons for Return
We accept returns only for the following reasons:
- You received a damaged item
- The wrong item was sent to you
When submitting your return request, you must provide a reason for the return.
5. Refund Type
If your return is accepted, refunds will be issued to the original payment method used during the purchase.
6. Return Shipping
We will cover the cost of return shipping. You will receive a pre-paid return label to facilitate the return process.
7. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process the refund within 7 business days.
8. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will provide a full refund for any damaged or defective items.
9. International Returns
At this time, we do not accept returns from international customers. Our return policy only applies to domestic orders.
10. Contact Us
For questions or assistance with returns, please contact us at:
- Email: contact@haircrazeboutique.com
- Phone: +44 2034 455 643